IBM and ServiceNow announced an expanded multi-year collaboration. The partnership unlocks enterprise data to help scale artificial intelligence across core operations. Specifically, the tech companies target the legacy application layer. They also aim to solve the critical AI-ready data problem.
Old software setups block organizations from moving fast on AI. Therefore, this partnership combines IBM data capabilities with the ServiceNow AI Platform. Businesses can now evolve their aging systems instead of replacing them completely. Furthermore, companies can run AI on any model they choose.
John Aisien is the senior vice president and general manager, central product management, security & risk at ServiceNow.
“Most enterprises have the ambition to deploy agentic AI, but lack the foundation to run it at scale. IBM brings the tooling to modernize the systems and extend ServiceNow’s data capabilities. ServiceNow provides the platform to put that data to work across every workflow in the business. Together, we’re helping enterprises move from AI ambition to real, scalable outcomes.”
Raj Datta serves as vice president of ISV and AI partnerships at IBM.
“AI adoption at scale requires more than access to models. It requires rethinking the systems, data, and workflows that support them. Together with ServiceNow, we’re building an open, flexible foundation for AI that can scale across operations and deliver real business value.”
New Joint AI Solutions
The collaboration integrates IBM software with ServiceNow tools across three specific business areas. First, the application modernization tool scans legacy systems. It uses IBM Bob, Enterprise Application runtime (Java), and IBM watsonx.data.
Second, data governance tools extend the ServiceNow Workflow Data Fabric. The integration adds IBM watsonx.data to keep enterprise data ready for AI. Consequently, customers gain data quality, observability, and master data management through the ServiceNow Data Catalog.
Third, there is an opportunity to have an autonomous infrastructure operation from the collaboration. In this system, the integration of Red Hat Ansible, IBM Bob, Instana, Hashicorp Terraform, and Hashicorp Vault occurs. The tools are incorporated into the ServiceNow IT process. This makes sure that there is quick identification and resolution of the problem. These joint solutions will launch in the second half of 2026.
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News Source: Businesswire.com
