Discover more on ClientPapers What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience? It takes focusing agents on the behaviors proven to influence customer satisfaction. Enlighten AI for Customer Satisfaction is a complete, out-of-the-box solution that scores agents' soft skills on every interaction and eliminates the need for manual interpretation. Pre-Built, AI-Behavioral Models Sentiment...

Discover more on clientpapers.com With the shift in customer preferences toward digital channels, there’s an expectation for exceptional service and top-tier technological assistance at every stage of their journey—and conversational AI is a key tool to deliver just that. With applications powered by conversational intelligence, your business can expand its reach and drive understanding from customer conversations into every digital touchpoint.  Learn...

Discover more on clientpapers.com Ensure you have best-in-class AI to boost your productivity and revenue by capturing the important insights and metrics for effective CX. The “Driving innovation from vision to reality” eBook details what to look for in cloud-based AI technology. Learn about the three critical components for CX innovation, including: Massive historical CX dataset built on customer experience interactions data Expansive...

Discover more on clientpapers.com Faced with the reality of shifting customer expectations and increasingly heavy demands, businesses need cloud-powered CX@Scale to intelligently meet customer needs. A comprehensive, holistic CX platform has the power to transform an organization’s operations, allowing IT departments to advance their programs significantly and drive maximum efficiency. Kickstart your company’s transformative era where customer experiences are seamlessly...

Discover more on clientpapers.com To win customers for life, you need to deliver personalized, efficient experiences. Adopting CXi means engaging consumers from the first point of need and guiding them through every step of their journey. Read Customer Experience Interactions (CXi) For Dummies, NICE Special Edition, with advice on how to: Connect with customers at every touchpoint Ensure long-time loyalty and repeat...

As Netflix looks to improve its financial situation amid a deceleration of subscriber growth and a loss of $200 billion in market value since November, cloud computing cost-cutting measures could complicate the relationship between the market-leading streamer, its longtime partner Amazon Web Services and its new partner Microsoft. Netflix, which has lost more than 1 million subscribers in 2022, is...

Don’t let slow applications cost you in the long run More organizations are tying their future success to digital and online business. As brands expand their digital customer experiences, they rely on applications hosted on different infrastructures, in different geographies, and with different providers. IT, operations teams, and developers that previously obsessed over availability and uptime of applications are now faced...

Discover More on clientpapers.com Today’s CFO has to be more strategic than ever before. Finance leadership roles require a more proactive, holistic and collaborative approach to find business solutions and keep pace with the competition. In 9 Emerging Trends for the Futurist CFO, finance leaders provide critical insight into key mandates affecting their roles. Discover the latest trends and implement strategies to help...

N-able, Inc., the solutions partner helping IT services providers deliver security, data protection as-a-service, and remote monitoring and management services, announced it has added a Standby Image feature as part of the company’s recently launched Cove Data Protection™ solution. By making it simple to create, manage, and report on virtual server images in the partner's preferred location, ready for...

Clicking on any internet platform is equal to currency, and such a generation and transformation of borderless data is raising concerns among the respective governments.  Changing workforce nature, rising competition in the global market, transformation in technology, and profit-oriented marketing tactics have led to the accumulation of maximum data. Data is the new oil for marketers to generate maximum revenue,...

Businesses these days have a strong need to simplify and automate patch management, and some managed service providers (MSPs) see an opportunity to help. Vulnerabilities are a big opening for hackers to gain entry into critical systems, and thousands of new vulnerabilities are discovered all the time. But if only about 800 of these vulnerabilities really matter, MSPs and...