HDI has officially revealed the winners of its Global Service and Support Awards at the SupportWorld Live conference in Las Vegas. These awards are a big deal in the industry; they celebrate the people, teams, and companies that truly set the gold standard in technical support and service management. Whether it’s an individual analyst or an entire support center, the program highlights those who go above and beyond to keep things running smoothly.
This year’s Lifetime Achievement Award went to Randy Celaya, CEO of TASC Training & Development and a long-time HDI Business Associate. With over 30 years in the game, Randy has spent his career helping thousands of pros sharpen their leadership skills and deliver better service. He actually started on the front lines in technical support before moving up to run IT operations for three major national retailers, so he really knows the industry from the ground up.
The organization also honored several standout individuals for their hard work. Great River Energy named Nathan Lantaigne-Goetsch the Best Service and Support Technician, while Infinite Campus awarded Cheryl Buzicky the Best Service and Support Analyst title. Farm Credit Mid-America also recognized Janice Smith as the Best Service and Support Manager for her leadership.
Organizational Excellence and Industry Impact
Several organizations also earned recognition for pushing the envelope. WBM Technologies LP won the award for Best Use of AI, while BlueCross BlueShield of SC received recognition for having the Best Service and Support Culture. Property Meld earned the title of Best Service and Support Organization. Other big wins included Vertex Inc. for Best Service Improvement Initiative and Maximus for Best Change Initiative.
For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities.
The winners are picked after a very thorough review by a panel of industry experts. They look for the top performers who live out the HDI mission: “smarter service resulting in better business outcomes.” This year’s group represents the very best of the technical support community, setting a high bar for everyone else in the field and showing just how much impact great service can have on a business.
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News Source: Businesswire.com
