AI-led autonomous network operations are advancing as Circles, Greyskies, and HCLTech join the TM Forum Catalyst Program. This program helps foster innovation in telecommunication networks. In addition, it facilitates collaboration between service providers and technology partners for the creation of innovative solutions.
The partners have teamed up with telecom companies like Circles. Life, KDDI, Orange, and TELUS. The collaboration allows them to create a multi-agent AI system. The system integrates the customer experience, networking, and operations processes into one. Consequently, a real-time smart ecosystem is created. In addition, the system enables automation and service assurance to be enhanced. It also increases the level of customer engagement through AI-based analytics. Thus, telecom companies can create additional revenue streams.
“As service providers look to meet rising customer expectations, AI will play a critical role in delivering more personalized, anticipatory, and seamless experiences,” said Sanjay Kaul, Chief Revenue Officer at Circles. “Through this collaboration, we are bringing together complementary capabilities to help operators connect customer insights with network and business operations in real time, creating new opportunities for growth and differentiation.”
Advancing Telecom Innovation with AI and Open Architecture
While Circles has its AI-native digital telco platform and engagement solutions, Greyskies is skilled in intelligent network operation and automation. Further, HCLTech has AI solutions and TM Forum Open APIs in the ODA ecosystem.
With the integration of AI with open architecture, the solution facilitates self-optimizing networks. With this solution, telecom operators become quick to meet customer requirements. Moreover, it enhances operational efficiency and makes decisions faster. The Catalyst initiative will be demonstrated at TM Forum Digital Transformation World Ignite in Copenhagen. Business leaders will discuss the future of telecom transformation through collaborative innovation.
“Autonomous operations start with truly understanding the network. By bringing AI-driven observability and assurance into this Catalyst, we are helping operators anticipate and resolve issues before customers ever feel them,” said Dr. Ibrahim Ghaleb, Chief Operating Officer at GreySkies. “Together with Circles and HCLTech, we are showing how intelligent network operations connect directly to customer and business outcomes, turning real-time network signals into faster, self-driven decisions across the entire operation.”
“Inclusion in the TM Forum Catalyst program reflects our commitment to co-innovate with the global telecom ecosystem and accelerate the industry’s transition to AI-driven, autonomous operations,” said Anil Ganjoo, Chief Growth Officer and Global Head of Telecom, Media and Technology at HCLTech. “By bringing together multi-agent AI capabilities with open, standards-based architectures, we are enabling service providers to deliver more intelligent, agile, and differentiated customer experiences at scale.”
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News Source: PRNewswire.com
