OutSystems, a leading Agentic Systems Platform, has broadened its Agentic Industry Solutions portfolio for banking. Financial institutions therefore can now update consumer lending through controlled agentic systems. The platform brings together agents, customer-facing applications, and deterministic workflows. Thus banks get a single system that can be adapted to their products, policies and existing infrastructure.
OutSystems Agentic Loan Applications integrates directly with your current banking systems. Agents are more accurate because they are within the bank’s own policies, systems and dependencies. Meanwhile, the institution still makes each lending decision. That way, banks can innovate without sacrificing oversight.
Banks are quickly adopting AI. But they also feel pressure to make measurable returns on those investments. Institutions need to move beyond experimenting to creating high-impact customer journeys. At the same time, they need strong governance, auditability and oversight by humans because banking is still a highly regulated industry. Unfortunately, many lending experiences still require long forms, manual document collection and duplicate data entry. Broken handoffs also slow down loan officers and increase the chance that an application will be abandoned. Thus, financial institutions have a dual mandate: improve customer experience and deliver compliance-ready operations.
“Banks do not need more isolated agents. They need governed agentic systems that improve real customer journeys and can stand up to risk review,” said Luis Blando, OutSystems CPTO. “OutSystems brings agents into auditable workflows so institutions can move beyond isolated pilots and apply AI to complex lending journeys with the oversight the industry requires.”
A governed approach to agents in consumer lending
OutSystems Agentic Loan Applications demonstrates this governed approach in practice. Built on the OutSystems Agentic Systems Platform, several institutions trust this technology already. For instance, KeyBank, Paragon Bank, and Axos Bank rely on OutSystems for their most regulated decisions.
“Hope is not a governance strategy. As AI adoption accelerates, banks need full visibility into how agentic solutions are built, what data they’re accessing, and how they’re being used,” said Mike Reynolds, Business Technology Executive at KeyBank. “Striving for centralized governance layers provides the oversight, auditability, and controls necessary to innovate confidently while staying within regulatory guardrails.”
Specifically, Agentic Loan Applications combines mobile and web applications, data models, governed agents and deterministic workflows. Together, these components address the manual, document-heavy lending work. Then the guided application journey automatically collects and verifies the documents. Next, it performs identity and sanctions screening. Then it develops a complete application for the bank’s existing loan origination system.
Banking agents are also fully tested before going into production. In fact there are dozens of evaluations of relevance, accuracy and PII protection. Furthermore, following every model, prompt or tool edit, re-testing is performed. This process ensures agents remain reliably within guardrails.
Finally, OutSystems tested different models using Amazon Bedrock. Then the company pre-selected models that were as much as 82% lower in cost. The banks, in the meantime, have full control of their configurations and data. All in all, this fits in with the broader OutSystems strategy of blending pre-built industry capabilities with a single platform. The OutSystems Forge also features the OutSystems Banking Agents Kit, which provides developers with building blocks for agents and banking apps.
Explore IT Tech News for the latest advancements in Information Technology & insightful updates from industry experts!
News Source: Businesswire.com
