United Rentals recently announced the enterprise-wide scaling of its Manual Assist AI application. Developed in collaboration with Amazon Web Services (AWS), this web-based tool provides AI-powered diagnostics for service teams. It offers on-demand access to thousands of equipment manufacturer manuals. The solution now supports more than 4,000 monthly users across the company’s operations. By putting AI-powered insights into the hands of technicians, the company aims to speed up repairs and reduce equipment downtime.
The app runs on a cloud infrastructure that can be scaled on AWS, and it incorporates state-of-the-art generative AI technologies. Manual Assist AI is a tool that facilitates the service teams to quickly find the manuals and get the summaries of the complex service procedures. In addition, the technicians are able to single out the most relevant technical details for deeper troubleshooting, whether they are in the shop or out in the field. By using this streamlined interface, the time that was previously required for finding the most essential information is cut off by a great margin. The program constitutes an important element in the sequence of innovations and the incorporation of AI that is going on at United Rentals.
Improving Efficiency and Fleet Utilization
Boosting fleet utilization is a primary goal for the new AI-driven tool. When equipment returns to service faster, the company can deliver greater value to its customers. The application utilizes AWS capabilities such as Amazon Bedrock and Amazon OpenSearch. These technologies allow for intuitive search and rapid data retrieval on-site. This project supports the broader Worksite Performance Solutions™ strategy, which focuses on digital tools for project efficiency.
Tony Leopold, Senior Vice President and Chief Technology and Strategy Officer at United Rentals, highlighted the tool’s impact.
“Manual Assist AI helps our service teams get more equipment back into service faster, which directly improves fleet utilization. This tool reflects our ongoing innovation strategy and our commitment to using generative AI to expand employee capacity and deliver greater value to our customers.”
Rich Geraffo, Vice President and Managing Director at AWS North America, also commented on the collaboration.
“It’s incredibly rewarding to work with United Rentals as they apply AI to enhance the productivity and safety of their employees and the customers they serve. Manual Assist AI, and United Rentals’ broader innovation strategy, demonstrates the meaningful impact AI can have across industries.”
United Rentals is still spending money on digital technologies that enable its customers to work more efficiently. They have the biggest equipment rental fleet globally, which is worth more than $22 billion. This latest expansion of Manual Assist AI reinforces its position as a leader in worksite innovation. Technicians across North America, Europe, and Australia now have better tools to maintain this massive fleet. As AI technology evolves, United Rentals remains at the forefront of the construction and industrial sectors.
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News Source: Businesswire.com
