Afiniti, Inc., a global provider of artificial intelligence, announced a significant partnership to launch its patented AI Pairing Solution. It is now available broadly. The solution is live on the NiCE CXexchange marketplace. This strategic move follows Afiniti’s onboarding. They previously joined the NiCE DEVone Ecosystem. This collaboration brings Afiniti’s outcome-driven technology directly. It integrates with the NiCE CXone Mpower platform. Consequently, enterprises gain a powerful new ability. They can easily improve customer retention rates. They also see increased sales conversions and revenue growth.
However, the system achieves this without retraining agents. It also does not disrupt existing routing strategies. Afiniti’s AI analyzes contextual data. It efficiently uses rich behavioral data in real time. This process matches each customer perfectly. It pairs them with the best available agent. This matching is optimized for desired business outcomes. For example, a customer who might cancel gets paired with a high-retention agent. The solution seamlessly layers into CXone Mpower workflows. It significantly amplifies NiCE’s native capabilities.
Driving Results with Real-Time Optimization
This addition brings a differentiated pairing capability. It greatly enriches the innovation offered. This innovation is available to customers via CXexchange. In fact, Afiniti is a trusted partner globally. They have generated more than $2.5 billion in annual value. This value is for global enterprises across sectors. Therefore, the solution acts as a proven optimization engine. It drives measurable improvements instantly. The partnership includes joint marketing and co-selling opportunities. This helps organizations across industries realize compounded value. They maximize both customer satisfaction and business results. The AI Pairing Solution is a key step forward. It delivers smarter, more personalized customer journeys.
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News Source: Businesswire.com