More tools don’t always mean better outcomes. In today’s crowded digital ecosyst em, GBS leaders are facing automa tion overload—a maze of siloed solutions, fragmented platforms, and rising expectations with little to show for it.
The State of Intelligent Automation 2025 cuts through the noise to reveal how high-performing organizations are transforming digital ambition into measurable business value.
Inside the report:
- ✔ Why 81% of organizations plan to invest in Agentic AI within the next 12 months
- ✔ Exclusive insights from ServiceNow leaders Nate Aschenbach & Cara Herrick
- ✔ Real-wo rld GBS success stories from DHL and Takeda
- ✔ A practical playbook to overcome automation overload and unlock true GBS value
Download the report to see what’s next in intelligent automation.
