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Aberdeen Report: Drive Results with AI-powered CX

New Aberdeen report: Drive Results with AI-Powered CX Today’s contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many tools in their toolbox to step up to the challenge—and deliver superior business results. Companies that use AI […]

Magic Transit Reference Architecture and Use Cases

Cloudflare Magic Transit provides DDoS protection and traffic acceleration for on-premise, cloud, and hybrid networks. With data centers spanning 200 cities and over 37 Tbps in mitigation capacity, Magic Transit can detect and mitigate attacks close to their source of origin within 0-3 seconds (and less than 10 seconds on average) — all while routing […]

5 Steps To Reduce the Web of Uncertainty in Third-Party Risk Management

THE COMMON APPROACH TO TPRM IS BROKEN, A FRESH TAKE IS NEEDED Businesses around the globe need to consider a systematic and digital-first approach to third-party risk management (TPRM) to catalog, classify and manage all third-party relationships across the organization. Only when you’re able to identify and mitigate risk throughout the lifecycle of the relationship […]