Verint recently announced a significant achievement in the customer experience industry. The company earned the prestigious 2026 TrustRadius Buyer’s Choice Award for its CX automation. The award is Verint CX Automation in the Contact Center category. This recognition comes from authentic customer reviews on the TrustRadius platform. Verint won top ratings specifically within the contact center category. The award highlights the company’s ability to deliver measurable business outcomes. Furthermore, it shows the trust clients place in Verint’s AI technology. This honor sets the firm apart in a competitive market.
The award selection process relies entirely on feedback from verified technology buyers. Verint also secured a win in the workforce management category (Verint WFM). Their open platform relies on AI-based bots to assist various global brands. These technologies improve the efficiency of operations while minimizing costs, which is ideal for larger companies. Most Fortune 100 firms are already employing these automation tools. Therefore, the company remains at the forefront of the automation of CX. TrustRadius’s 2026 Buyer’s Choice Award recognizes its innovative endeavors.
Recognizing Customer Success and AI Excellence
Verint is focused on helping brands create seamless experiences at scale. Its platform integrates bots for improved engagement across digital touchpoints. This helps organizations achieve results much more quickly than before. The company continues to be committed to proving the impact of AI. Industry experts note that Verint redefines what is possible in service. Additionally, the 2026 TrustRadius Buyer’s Choice Award serves as an industry standard. It helps other buyers make confident decisions about technology.
“Winning the 2026 TrustRadius Buyer’s Choice Award for CX Automation highlights how customers trust Verint,” said Allyson Havener, CMO at TrustRadius. “Verint is redefining what’s possible in customer experience by bringing AI and automation together,” Havener added.
“We’re honored to be recognized by TrustRadius as a Buyer’s Choice award winner,” stated Anna Convery, CMO at Verint.
Explore IT Tech News for the latest advancements in Information Technology & insightful updates from industry experts!
News Source: Businesswire.com
