transcosmos AI training hits new milestone with two employee training sessions in South Korea. The initiative was geared toward building up practical AI capabilities given the rising adoption of AI agents in customer service operations. Transcosmos AI training enabled employees to acquire practical knowledge that is useful in actual business applications. Moreover, transcosmos AI training further reinforces the company’s commitment to promoting AI-powered customer service across its regional operations.
The program, called “Understanding and Practical Application of AI Solutions,” focused on the rapid emergence of AI agents that can independently assess situations and perform tasks. As AI technologies continue to evolve, transcosmos has structured the sessions to help employees improve their skills in leveraging AI for various operational functions. Furthermore, the company wanted to ensure that participants would have confidence in using AI technologies in their day-to-day work.
The training was very much geared toward the company’s own portfolio of trans-AI solutions. Delegates gained real world knowledge that can be applied immediately to improve service quality and maximize operational efficiency. The program also integrated online and offline learning formats, making it accessible to operations managers from Seoul, Busan, Gwangju, Daejeon and other regions in South Korea.
Training readies employees for AI-powered customer service
During the sessions, participants discussed the industry’s pivot toward AI Contact Centers (AICC). They also gained insights into the future of advanced AI adoption in customer service environments. This process helped employees understand better how AI technologies continue to transform customer engagement.
The program introduced participants to 14 AI solutions developed by transcosmos. These included trans-AI Voicebot and trans-AI Chat, which utilize a proprietary Large Language Model engine to automate voice and chat interactions. Participants also learned about transpeech and trans-AI Assist, which support consultations and knowledge management with the help of Speech-to-Text (STT) and TA technologies.
Also included in the curriculum were Trans-AI Tutor and trans-AI QA, developed to automate operator training and performance evaluations. Employees were also trained on trans-AI cVOC and trans-AI eVOC, which analyze customer feedback and voice-of-customer data. The sessions also included trans-AI Multilanguage Chat to conduct multilingual interpreted conversations while dealing with customers.
transcosmos accelerates AI transformation in South Korea
AI agents are changing customer service operations at business after business. Thus, companies are increasingly in search of workers able to smoothly integrate AI technologies into everyday work processes. transcosmos is investing in the development of human resources and technological innovation, recognizing this growing demand.
Transcosmos applies its operational know-how and proprietary AI technologies to enhance operational efficiency and service quality in South Korea. The company also assists organizations in planning and executing AI Transformation (AX) initiatives in customer service environments.
Transcosmos leverages generative AI and advanced data analytics to assist enterprises in modernizing their customer engagement strategies. The Company’s AI Contact Center (AICC) solution offers tailored solutions for different business functions. These include contact centre operations, IT services, marketing, e-commerce, field services and education through Class Cloud.
As enterprise AI adoption gains momentum, transcosmos continues to focus on providing employees with the practical skills needed for sustainable innovation. The company aims to improve customer service capabilities and enable businesses to succeed in the rapidly changing AI environment with its comprehensive AI training programs and advanced AI solutions.
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News Source: PRNewswire.com
