Tech Mahindra has received Frost & Sullivan’s 2026 Asia-Pacific Technology Innovation Leadership Recognition for advancing agentic AI in the business process services (BPS) industry. The agentic AI recognition highlights the company’s achievements in innovation, strategy execution, and customer impact. Moreover, the award reinforces Tech Mahindra’s agentic AI leadership in delivering measurable business outcomes while strengthening its competitive market position.
Frost & Sullivan selected Tech Mahindra after conducting a comprehensive benchmarking process. The evaluation focused on two major areas, namely strategy effectiveness and strategy execution. The company performed strongly across both categories. As a result, it demonstrated its ability to align long-term business strategies with changing market requirements while executing initiatives efficiently and consistently at scale.
“Tech Mahindra differentiates itself by embedding agentic AI directly into live BPS environments, enabling enterprises to move beyond fragmented automation toward intelligent orchestration, stronger governance, and scalable, production-grade deployments that deliver sustained business value,” said Sherrel Sonia Roche, Associate Director, ICT at Frost & Sullivan.
Tech Mahindra has continued to build on its long-term growth strategy through digital innovation, operational integration and customer focused transformation. The company has also evolved continually with changing enterprise needs. Investment in agentic AI frameworks has continued enabling growth into global business environments with operational efficiency intact.
Innovation continues to be the core of Tech Mahindra’s business strategy. The company built the Orion marketplace, a next-generation agentic AI platform for the enterprise. Businesses can use the marketplace to create, deploy and manage autonomous, action-oriented AI agents for diverse business processes.
Orion Marketplace Increases Enterprise AI Rollout
Orion marketplace is hyperscaler agnostic and open architecture. Therefore, enterprises can deploy AI solutions quickly, across assisted and fully autonomous operating models. At the same time, the platform provides enterprise-grade governance, transparency and lifecycle management across deployment.
Moreover, Tech Mahindra is also enhancing customer experience by incorporating AI-led orchestration in the core BPS operations. The approach allows for real-time decision making with minimal operational complexity. Consequently, organizations deliver better service and are more successful in their business.
The company also combines process mining capabilities, industry expertise and human-in-the-loop models. That means companies can go from experimenting with AI to delivering measurable business outcomes. Additionally, Tech Mahindra has flexible commercial models such as outcome-linked pricing and bundled BPS-plus-AI solutions. These offerings help to align technology investments with the customer’s business goals.
Frost & Sullivan recognized Tech Mahindra for its high standards of competitive strategy, operational execution and market responsiveness. The organization also lauded the company’s innovation roadmap and customer-first approach. These strengths are helping to define the future of agentic AI in the business process services industry and deliver scalable business value.
Frost & Sullivan presents the Technology Innovation Leadership Award each year to organizations that have demonstrated excellence in the development and execution of new growth strategies. The awards recognize companies that make measurable improvements in market share, customer satisfaction and competitive positioning. It also recognizes organizations that are transforming their industries through innovation, technology leadership and sustainable business growth.
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News Source: PRNewswire.com
