Building the business case for operational resiliency
Building the business case for operational resiliency investment Today, organizations face an everexpanding universe of risks that can lead to business disruption. Cyberattacks are increasing in frequency and sophistication, putting customer and company data in the crosshairs of malicious actors. Operational resiliency requires significant investment in enabling technology. Given the magnitude of the risk landscape […]
The Forrester Wave™: Customer Service Solutions, Q1 2024
As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service Solutions, Q1 2024. Read this unbiased, third-party evaluation of vendors to see how you can equip agents with real-time information and intelligent guidance, […]
The Forrester Wave™: Customer Service Solutions, Q1 2024
As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service Solutions, Q1 2024. Read this unbiased, third-party evaluation of vendors to see how you can equip agents with real-time information and intelligent guidance, […]
The Forrester Wave™: Customer Service Solutions, Q1 2024
As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service Solutions, Q1 2024. Read this unbiased, third-party evaluation of vendors to see how you can equip agents with real-time information and intelligent guidance, […]
The CCO guide to frictionless customer experiences for technology providers
How can technology providers fuel anything-as-a-service (XaaS) growth AND reduce costs? When you automate and streamline processes across your ecosystem, you’ll decrease cost to serve while meeting ever-evolving customer expectations for speed and convenience. Learn how you can increase customer loyalty, make employees happier and more productive and improve your bottom line in this Chief […]
The CCO guide to frictionless customer experiences for technology providers
How can technology providers fuel anything-as-a-service (XaaS) growth AND reduce costs? When you automate and streamline processes across your ecosystem, you’ll decrease cost to serve while meeting ever-evolving customer expectations for speed and convenience. Learn how you can increase customer loyalty, make employees happier and more productive and improve your bottom line in this Chief […]
The CCO guide to frictionless customer experiences for technology providers
How can technology providers fuel anything-as-a-service (XaaS) growth AND reduce costs? When you automate and streamline processes across your ecosystem, you’ll decrease cost to serve while meeting ever-evolving customer expectations for speed and convenience. Learn how you can increase customer loyalty, make employees happier and more productive and improve your bottom line in this Chief […]
Building the business case for operational resiliency
Building the business case for operational resiliency investment Today, organizations face an everexpanding universe of risks that can lead to business disruption. Cyberattacks are increasing in frequency and sophistication, putting customer and company data in the crosshairs of malicious actors. Operational resiliency requires significant investment in enabling technology. Given the magnitude of the risk landscape […]
3 strategies for CX leaders to unlock AI-powered transformation
How can you consistently give customers exceptional service, while optimising your cost savings? Read this ebook to learn how ServiceNow helps organisations like yours boost efficiency and customer satisfaction by streamlining and automating customer service operations. See how you can empower your CX teams with 360-degree visibility to resolve customer issues efficiently and transparently. Download […]
3 strategies for CX leaders to unlock AI-powered transformation
How can you consistently give customers exceptional service, while optimising your cost savings? Read this ebook to learn how ServiceNow helps organisations like yours boost efficiency and customer satisfaction by streamlining and automating customer service operations. See how you can empower your CX teams with 360-degree visibility to resolve customer issues efficiently and transparently. Download […]
