Customer Experience (CX) Trends: First edition – Customer service insights in the GenAI era
In a rapidly evolving business environment, understanding CX trends and overcoming associated challenges has become crucial for organisations. To gain insights, a comprehensive Customer Experience survey was conducted globally, targeting both the practitioner and the consumer, with the goal to explore the current state of CX, identify emerging trends and highlight key challenges faced by […]
Modernize IT services and operations with AI
Discover simple ways to help employees work smarter and more efficiently with AI-powered service operations. In this ebook, you’ll learn how to expedite IT agent support, enable time-saving self-service and automate IT issue resolution on a single, unified platform. Download Modernize IT services and operations with AI Whitepaper
Embedding AI Into Technology Strategy: Five Steps to Impact
How can you modernise IT experiences AND empower employee productivity? Say YES to both by building an AI-enabled IT foundation. Embed AI into your technology strategy and take the first steps to unlocking new efficiencies and innovation. Get insights on automation and AI from this IDC Spotlight. Download Embedding AI Into Technology Strategy: Five Steps […]
IDC MarketScape: Worldwide SPM Vendor Assessment – Driving Adaptive Business Optimization with AI
Don’t make decisions and manage IT projects, programmes and portfolios in isolation. How can you unlock a holistic view and facilitate joint business and IT planning by leveraging AI for optimised business outcomes? Get insights from the 2023-2024 IDC MarketScape and see why ServiceNow was named a Leader in Worldwide Strategic Portfolio Management and IT […]
Discover the 3 steps to manage technology spend and risk
Discover a practical 3-step approach to optimising technology spend and mitigating risk. In this guide, you’ll get insight into using a single platform for planning technology and managing assets, automating and aligning teams to collaborate throughout the technology lifecycle, and increasing productivity with the power of automation and AI. Download Discover the 3 steps to […]
3 Steps to Drive Employee Retention and Business Growth
How can HR leaders unlock their talent potential to fuel business growth? By building an actionable talent strategy, using a single platform. Read this ebook to discover how ServiceNow can help you make smarter talent decisions, orchestrate employee learning across systems and turn career aspirations for every employee into measurable growth plans. Download 3 Steps […]
EMEA Consumer Voice Report 2024
As of 2024, 78% of Europe, Middle East and Africa (EMEA) consumers say they are less loyal to brands now than they were two years ago. Customer expectations are evolving, with 70% of EMEA consumers saying they would like to see all brands offering full 24/7 customer service become standard practice by 2030. That being […]
EMEA Consumer Voice Infographic 2024
With 78% of customers saying they’re less loyal to brands now than they were two years ago, we asked 15,000 consumers what they really want from organizations like yours. View the highlights of our 2024 EMEA Consumer Voice Report to see how 86% say they most value quick, real-time support as part of their experience, […]
EMEA Consumer Voice Report Infographic 2024
As of 2024, 78% of Europe, Middle East and Africa (EMEA) consumers say they are less loyal to brands now than they were two years ago. Customer expectations are evolving, with 70% of EMEA consumers saying they would like to see all brands offering full 24/7 customer service become standard practice by 2030. That being […]
Empowering Customer Experience
To better understand the customer and employee landscape facing them, and what it means for organisations today, ServiceNow worked with Opinium Research to commission a survey of 15,000 adults across EMEA. This research was carried out with a view to find out exactly what a successful customer experience strategy should look like both now and […]
