Embedding AI Into Technology Strategy: Five Steps to Impact
How can you modernise IT experiences AND empower employee productivity? Say YES to both by building an AI-enabled IT foundation. Embed AI into your technology strategy and take the first steps to unlocking new efficiencies and innovation. Get insights on automation and AI from this IDC Spotlight. Download Embedding AI Into Technology Strategy: Five Steps […]
IDC MarketScape: Worldwide SPM Vendor Assessment – Driving Adaptive Business Optimization with AI
Don’t make decisions and manage IT projects, programmes and portfolios in isolation. How can you unlock a holistic view and facilitate joint business and IT planning by leveraging AI for optimised business outcomes? Get insights from the 2023-2024 IDC MarketScape and see why ServiceNow was named a Leader in Worldwide Strategic Portfolio Management and IT […]
Discover the 3 steps to manage technology spend and risk
Discover a practical 3-step approach to optimising technology spend and mitigating risk. In this guide, you’ll get insight into using a single platform for planning technology and managing assets, automating and aligning teams to collaborate throughout the technology lifecycle, and increasing productivity with the power of automation and AI. Download Discover the 3 steps to […]
The Business Case for Low Code
CIOs are under constant pressure to do better with less. But how can you drive agility and innovation with limited resources? By unlocking the business value of low-code app development. Learn how you can enable employees of all skill levels to build low-code apps securely and at scale, to increase efficiency and accelerate service delivery. […]
Unveiling the power of megatrends
We asked customers, partners, and our own internal executives for their take on the opportunities and risks facing us as we head into 2024. Explore our full eBook for a breakdown of the four ‘megatrends’ set to dominate the business agenda this year, including: Find the full trends overview — what they are, and why […]
Revolutionizing the low-code experience: The power of generative AI
How can you overcome your biggest development challenges to unleash the full potential of your workforce? By harnessing the power of GenAI and low-code app development on the ServiceNow platform. Read this ebook to learn how to drive productivity, close talent gaps and lower costs, by revolutionising low-code experiences at scale. Download Revolutionizing the low-code […]
Megatrends Webinar OnDemand
In this webinar, we’re joined by Simon Morris, UKI Area VP at ServiceNow and Kelley Steven-Waiss, Chief Transformation Officer/VP at ServiceNow, to discuss the key trends of today, how leaders should approach them, and the opportunities presented by new technologies. Following the launch of our Megatrends eBook, featuring quotes from our customers such as Aviva, […]
Empowering Customer Experience
To better understand the customer and employee landscape facing them, and what it means for organisations today, ServiceNow worked with Opinium Research to commission a survey of 15,000 adults across EMEA. This research was carried out with a view to find out exactly what a successful customer experience strategy should look like both now and […]
Customer service insights in the GenAI era
Join us as we unveil exclusive insights from our CX Trends survey. Discover the intricacies of connecting with the customer, empathize with challenges agents confront daily, and understand the pressures weighing on CX leaders. Immerse yourself in a thoughtful conversation among industry experts as they share individual experiences and discuss strategic recommendations, including how AI […]
Customer Experience (CX) Trends: First edition – Customer service insights in the GenAI era
In a rapidly evolving business environment, understanding CX trends and overcoming associated challenges has become crucial for organisations. To gain insights, a comprehensive Customer Experience survey was conducted globally, targeting both the practitioner and the consumer, with the goal to explore the current state of CX, identify emerging trends and highlight key challenges faced by […]
