ServiceNow, known as the AI control tower for business reinvention, announced a key milestone. The company has completed its acquisition of Moveworks. This purchase significantly advances the ServiceNow vision. That vision is putting powerful AI to work for all people. The combined entity merges trusted agentic AI with intelligent workflows. Furthermore, it incorporates Moveworks’ intuitive front-end AI assistant. This new front door uses agentic enterprise search and a Reasoning Engine. Together, the two companies will expand capabilities. They will redefine how employees engage with work.
Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow, spoke about the strategic importance of this merger.
“Moveworks accelerates the ServiceNow vision. This vision is putting AI to work for people. It applies across every corner of every business. We are powering the agentic AI operating system. This comes with two decades of workflow intelligence. Moveworks’ AI Assistant, plus the ServiceNow platform, will create a new front door. It will turn conversations into completed work.”
Redefining Employee Engagement
The goal is to deliver faster outcomes and scale AI adoption. The company wants to create AI experiences that people genuinely love. The ServiceNow AI Platform offers natively integrated AI. This platform automates work at massive scale. It does so with trust and great transparency. Moveworks brings a powerful new complement to this structure. It provides an intuitive front-end for the employees. They can ask, search, and take action naturally. Employees can do this wherever they currently work.
The result is intelligent experiences. These connect every request to autonomous fulfillment. This is beneficial for employees, customers, and developers. It helps IT teams and admins as well. The combined platform breaks down organizational silos. Ultimately, it accelerates the time-to-value for the enterprise. Internally, AI agents at ServiceNow resolve most requests. They autonomously handle 90% of IT and 89% of customer support requests. This cuts resolution times nearly sevenfold. Moveworks deepens this existing foundation.
Bhavin Shah, CEO of Moveworks, discussed the power of uniting these two platforms.
“Moveworks was founded to make work effortless. We built a powerful AI assistant platform that gets work done. Joining ServiceNow lets us scale this agentic strategy. We connect our AI Assistant with ServiceNow’s workflow automation. We will deliver secure, fast, end-to-end resolution.”
Moveworks’ AI assistant is already trusted by global firms. Siemens, Toyota, and Unilever use their technology. The company also brings hundreds of key AI experts to ServiceNow. They will fuel innovation and accelerate the AI roadmap.
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News Source: Businesswire.com
