ResultsCX has achieved CX business process transformation recognition by Avasant. This recognition came in the form of ResultsCX being named an Innovator within the CX Center Business Process Transformation section. Of the Avasant CX Business Process Transformation RadarView 2025-2026. The recognition of a solution for CX business process transformation is performance-driven and specific to businesses that provide CX outcomes. The recognition was based on the strong execution of results in digital and operational transformations for ResultsCX, as per Avasant.
“At ResultsCX, we apply technology with intent by pairing digital innovation with deep domain expertise. To help clients improve customer engagement in measurable ways,” said Rajesh Subramaniam, CEO of ResultsCX. “Today’s challenge is not access to advanced technology, but the ability to use it effectively. Recognition from Avasant validates our human-at-the-helm approach to CX transformation. Which enables scale while delivering real business impact in a rapidly evolving environment.”
ResultsCX Advances Scalable, AI-Driven CX Transformation
ResultsCX was differentiated by its capacity to integrate analytics, automation, and human-centric design. Moreover, ResultsCX delivers scalable CX solutions to enterprises across several industries. The focus of the CX business process transformation lies in a strategic move. To meet the burgeoning demand for business agility. In addition, ResultsCX helps enterprises transform contact centers and back offices. ResultsCX, according to Avasant, was recognized for its capacity to integrate technology and customer-centric strategies. This has therefore given ResultsCX a seal of approval as a leading organization in the global CX services market. The company has therefore drawn plans to invest in automation, analytics, and artificial intelligence-based customer experience platforms.
“ResultsCX stands out through an AI-enabled operating model. Strong healthcare and BFSI expertise, and omnichannel delivery,” said Aditya Jain, Research Leader at Avasant. “Handling more than 51 million customer calls annually, the company uses its SupportPredict™ AI and Agent Assist stack. To improve agent proficiency, reduce handle time, and strengthen metrics such as CSAT, FCR, and speed to competency. It also delivers real-time conversational analytics, GenAI-based call summaries, and in-workflow guidance to support consistent, compliant experiences at scale. Combined with a global delivery network across North America, Europe, Africa, & Asia, & proven gains in quality, cost efficiency, & sales growth. ResultsCX earns its position as an Innovator in the CX Center Business Process Transformation 2025–2026 RadarView.”
Explore IT Tech News for the latest advancements in Information Technology & insightful updates from industry experts!
News Source: Businesswire.com
