Orange Business and Tech Mahindra have announced that they are officially in exclusive negotiations for a strategic partnership that will last for five years. This non-equity partnership aims to speed up the digital transformation for enterprise customers across the globe. This partnership will bring together the strengths of both organizations to provide the next-generation experience for customers. This partnership has a high emphasis on artificial intelligence, automation, and digital platforms. Orange Business brings its position as a leader in networks and cybersecurity to the table. On the other hand, Tech Mahindra brings its expertise in integrations and its agile systems. This partnership will assist international customers in transforming their businesses through a joint go-to-market strategy.
“This partnership would be a significant growth catalyst for Orange Business and for our customers. The collaboration would be designed to accelerate our scale in both market reach and operational excellence, supporting our ambition to become the undisputed global leader in secure connectivity for enterprises. It would strengthen our ability to deliver services globally, while staying true to our core values: trust, performance, and responsibility. With Tech Mahindra, our customers would benefit from highly agile and competitive delivery capabilities combined with our unique assets, including our networks, our platforms, our trusted brand, and our talented teams. Our complementary strengths and shared vision will empower us to advance faster and achieve greater impact together,” said Aliette Mousnier-Lompré, CEO of Orange Business.
Partnership to Enhance Operational Efficiency and Customer Experience
This collaboration entails outsourcing certain customer support and post-sales activities, excluding those in France, to Tech Mahindra. This is likely to increase the competitiveness and market share of Orange Business. The partnership is entirely compliant with French and European regulations concerning sensitive data and security. The partnership is seeking to increase the efficiency and speed of operations with the use of common platforms. Additionally, they will work to deliver an improved customer experience with the use of more efficient and AI-enabled tools. This partnership is in line with the current trend of secure and automated enterprise connectivity.
“This proposed strategic partnership brings Orange Business and Tech Mahindra together to shape the future of enterprise connectivity and digital experiences. Guided by a shared commitment to Grow, Empower, and Transform the industry, we will unite our complementary strengths to help enterprises accelerate digital transformation and unlock a spectrum of possibilities in an increasingly connected world,” said Mohit Josh, CEO & Managing Director of Tech Mahindra.
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News Source: Businesswire.com
