OnviSource, Inc. and CallForce announced the launch of their strategic joint venture named OnviForce. This new venture delivers AI-native Business Function Outsourcing services to South Africa and global markets. The partnership integrates the OmVista AI solutions from OnviSource with the customized outsourcing services of CallForce. OnviForce supports 11 local South African languages. This linguistic capability makes the services applicable to all South African businesses. A nationwide wireless provider in South Africa has already successfully trialed and adopted these services.
The platform transforms traditional Business Process Outsourcing by introducing an outcome-based model. This model ensures that business functions operate through natively embedded platforms. Consequently, decisions and workflows are optimized in real time.
“The future of outsourcing is not about volume, adding headcount, or doing more work; it’s about delivering the client’s desired outcomes with quality,” said Ray Naeini, Chairman and CEO of OnviSource. “Using OnviForce, the businesses operate natively through AI, not just powered by AI. AI-Powered is like a car with GPS added. AI-native is a self-driving car. With OnviForce, we are transforming the outsourcing model from using AI tools and being a task or labor model to AI-native virtual teammates from OnviSource working along with the proven outsourcing innovations and expertise from CallForce to deliver clients’ desired outcomes.”
Redefining Traditional BPO Models
The joint venture establishes a next-generation Business Function Outsourcing organization. OnviForce focuses on outcome ownership rather than mere process execution. This strategy delivers continuous performance improvement. The platform provides a broad range of outcome-based services for different industry sectors. These sectors include Telecommunications, Banking and Insurance, EdTech, E-commerce, Logistics, and Energy.
“Through the OnviForce joint venture, CallForce has evolved from a traditional BPO provider into a next-generation AI-native BFO organization, empowered to deliver outcome-driven outsourcing programs that are scalable, optimized by native AI, and capable of high-performance service delivery,” said Candice Roberts, CEO of CallForce. “OnviForce will offer a broad range of outcome-based services for different industry sectors, including Telecommunications, Banking and Insurance, EdTech, E-commerce, Logistics, Energy, and many more. These services are designed to deliver measurable business outcomes, not just operational execution.”
At the core of the venture is the OmVista Platform. This next-generation Agentic AI ecosystem delivers autonomous AI teammates that continuously learn. The system allows organizations to achieve real-time performance optimization. CallForce contributes its leading outsourcing capabilities and experienced professionals to this platform.
“With OnviForce, we are not just enhancing outsourcing, we are redefining it,” expressed collectively by Ray Naeini and Candice Roberts. “This is the future of Business Function Outsourcing, and we are proud to lead this transformation from South Africa to the world.”
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News Source: Onvisource.com
