NatWest Group has announced a five-year strategic collaboration with Accenture and AWS to drive AI transformation in banking. The initiative will overhaul the bank’s digital, data, analytics, and AI capabilities across its entire operation.

This bank-wide transformation aims to modernize how NatWest serves its 20 million customers. With Accenture and AWS providing banking-specific AI and cloud technology, the bank will deliver faster, more personalized services.

The partnership will also equip employees with AI-powered tools, enabling quicker decisions and improved customer support. It will foster a data-driven culture throughout the organization.

Here’s how the partnership will support NatWest’s key priorities:

Disciplined Growth
The collaboration introduces modern data capabilities for relationship managers. It enables a full view of each customer and delivers deeper insights.

Seamless Customer Engagement
The bank will embed real-time analytics and AI into customer interactions. It ensures more proactive, personalized communication and smarter product offerings.

Simplified Operations
NatWest plans to unify all data sources into a single platform powered by AI. This will accelerate customer onboarding and reduce manual tasks through automation.

Stronger Risk and Capital Control
Improved data quality will support fraud prevention and efficient complaints handling. It will also streamline regulatory and financial reporting.

Paul Thwaite, CEO of NatWest Group, said, “This collaboration supports our evolution into a more data- and technology-driven bank. AI transformation in banking allows us to serve our customers better and faster.”

Julie Sweet, Chair and CEO of Accenture, added, “NatWest’s bold move ties products, channels, and insights together using AI. We’re proud to help shape the future of banking.”

Matt Garman, CEO of AWS, emphasized, “With AI-powered infrastructure, NatWest is redefining agility and personalization in banking.”

Through this 5-year partnership, NatWest reinforces its commitment to AI transformation in banking, setting new benchmarks in customer experience and digital innovation.

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News Source: Businesswire.com