Human employees and AI agents that are seen as employees need to be managed differently than the workforce is today, says Carolyn Balkin, general manager for Global Client Solutions at staffing firm ManpowerGroup.
Generative AI (genAI) projects will move from pilot phase to production for many companies this year, which means the workforce will be affected in ways never before imagined. One of those ways will involve onboarding AI agents as new digital employees.
One of the focus areas for global staffing firm ManpowerGroup has been its proprietary platform, Sophie, which leverages AI to tackle talent screening tasks. The staffing firm sees AI agents as playing a central role in sifting through job applicant data for clients. identify market trends, and offering hiring suggestions. When Sophie provides a recommendation — either for or against a candidate — it also explains the reasoning behindi it.
We view Sophie as a partner to help you focus on what truly matters: finding the right people and building a workplace grounded in honesty, respect, and mutual confidence,” said Carolyn Balkin, general manager for Global Client Solutions at ManpowerGroup.
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