In an era when customer expectations are skyrocketing and operational pressures are intensifying, traditional approaches to customer service aren’t holding up. Join Robin Gareiss, CEO and principal analyst at Metrigy, along with Andy Traba, vice president product marketing at NICE, to learn why organizations must shift their thinking from reactive to proactive service, integrating front and back-office operations with an AI hyper-platform. Discover how a unified approach from intent to fulfillment, and interactions to workflows, creates a seamless, end-to-end customer experience.

Get a step ahead with their expertise, including:

– Challenges with today’s siloed service operations
– Trends driving the need for integrated, AI-powered customer service
– The shift from reactive to proactive service delivery
– The case for an AI hyper-platform to connect every touchpoint

Gain a clear understanding of why redefining your approach to customer service is critical and how an AI hyper-platform like CXone Mpower can lay the foundation for transformation.