Deepgram Delivers Low-Latency Voice AI to Amazon Connect Customers

Deepgram just announced a major new integration. The company now offers its enterprise-grade models for Amazon Connect. It also supports Amazon Lex natively. This partnership brings advanced speech-to-text (STT) to users. Furthermore, it provides powerful text-to-speech (TTS) services. This integration allows real-time transcription easily. It works within existing AWS environments quickly. Customers gain low-latency voice bots with this system. They can also use deep analytics immediately. Scott Stephenson is the CEO of Deepgram. He said this greatly expands contact center possibilities. They are enabling better enterprise voice applications on AWS. Together, the companies help achieve higher accuracy. They also ensure lower latency for customers.

Boosting Contact Center Performance

The launch lets teams use Deepgram models natively in Amazon Lex. Therefore, natural conversational experiences are possible. They pair these models with Amazon Connect easily. Customers unlock real-time transcription with this system. They also get quality monitoring and automation. Importantly, this happens without heavy custom engineering. Pasquale DeMaio is the VP of Amazon Connect at AWS. He commented on the new offering details. He sta

ted the goal is to create exceptional customer experiences. In addition, organizations can build be tter voice interactions now. These new interactions understand context and respond well. This process transforms automated interactions quickly. It creates opportunities for deeper customer relationships. This seamless integration uses Deepgram technology effectively. It is all integrated within the AWS infrastructure. The native STT a nd TTS support in Amazon Lex is key. It delivers ultra-low latency voice experiences. It ensures an accurate understanding in noisy environments. Consequently, this new offering fits into existing AWS operations. Customers deploy it inside their AWS environment seamlessly. They keep their valuable data secure within AWS. Also, procurement is simple through AWS Marketplace. The Deepgram integrations are available today. Customers building on AWS can start using them now. This powerful solution revolutionises customer service interactions globally.

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News Source: Businesswire.com