44% of customers say their biggest frustration is not being able to r each a live customer service agent quickly. Meanwhile, agents often feel overburdened, wi th 70% needing 4+ apps to resolve customer issues. Read this report to see how you can connect customers to agents faster, while taking the strain from employees, using a single AI-powered platform. See the top five latest CX trends.

Download Custome r Experience (CX) Trends Whitepaper

Yes, I would like to hear about upcoming events, products, and services from ServiceNow and I agree to my information being shared with ServiceNow for that purpose. I understand that I can opt-out of receiving such marketing communications at any time and that my personal data will be processed in accordance with ServiceNow’s Privacy Statement.