Applause advances ShareFile Users Worldwide improvements in collaboration with Progress Software. Together, they enhance the ShareFile platform to support inclusive digital collaboration. In addition, Applause makes sure that there are fewer than 60% accessibility problems compared to the previous year.
In addition, Applause has helped Progress Software with design reviews. There is also assistive technology testing and AI-assisted code analysis provided by Applause. Thus, accessibility of ShareFile is improved.
“We want to prevent accessibility issues, not just find them. Working with Applause, we’ve been able to do just that,” said Ivan Ereiz, Senior Director, User Experience, Progress Software. “In addition to the substantial drop in accessibility issues year over year, specific features are running better for all of our users based on the insights we’ve received from Applause’s testing community, including people with disabilities. Their input has helped us remove friction and improve functionality.”
AI-Driven Accessibility Testing and User Experience Improvements
Furthermore, the teams conduct empathy sessions and provide detailed accessibility reports. They also ensure that there is an internal channel through which improvements are made continuously. From 2023 onwards, such initiatives have helped improve the accessibility of ShareFile among all users. Besides, Progress emphasizes improvements in functionalities like request lists and document template authorization. This helps in making the process of sharing files securely and managing templates easier. Thus, the accessibility of ShareFile becomes better for everyone.
“At Progress, accessibility has always been a priority,” said John McCartney, Senior Manager, User Experience, Progress Software. “We chose Applause because we wanted a partner, not just a vendor. They’ve helped shape our testing strategy and given us access to an incredible community of testers and assistive technologies, enabling us to validate countless real-world scenarios. As a result, we’re deepening empathy across our organization while saving both time and resources.”
Moreover, Applause integrates accessibility feedback directly into Jira workflows. This not only makes issue resolution fast but also increases confidence in the releases. In addition, Applause helps global engineering teams, including Indian engineers, communicate effectively. Applause also promotes the development of accessibility on various platforms continuously. Additionally, Applause incorporates the use of AI and automation while making sure that real user testing takes precedence.
“Accessibility isn’t a one-and-done,” said Bob Farrell, Vice President, Solution Delivery and Accessibility, Applause. “It’s an ongoing commitment that needs to run deep within the organization, and Progress understands that. The ShareFile team is already talking about how they will keep investing in accessibility and expand the program in a variety of ways. They know that, when it comes down to it, it’s people who are at the core of all these interactions, so real people should also be testing them, even as we integrate AI and automation to accelerate progress.”
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News Source: Businesswire.com
