Alorica Inc. has achieved a major milestone in the tech industry. The company is officially an Innovative Organization Winner in the 2026 BIG Innovation Awards. This global program honors firms that deliver real-world impact through technology. Alorica stands out for its digital innovation practice, Alorica IQ. It also highlights the success of its conversational AI platform, evoAI.
The award is based on Alorica’s scalability for artificial intelligence. This is based on their human-in-command model philosophy for their designs. This ensures that intelligent automation is used for both customers and agents. By using these tools, brands can turn AI investments into measurable value. The company helps clients build trust and efficiency through smart technology.
Driving Results with Conversational AI
The evoAI platform supports more than 100 different languages and dialects. It delivers interactions that are both emotionally intelligent and context-aware. This system integrates easily into existing enterprise technology ecosystems. Data shows that evoAI can automate up to 50% of customer interactions. It also reduces the average handle time for agents by 40%.
Max Schwendner, Co-CEO of Alorica, stated:
“This recognition validates our belief that innovation truly matters when it delivers real business outcomes. Through Alorica IQ and evoAI, we help brands convert AI investment into significant operational value, where human expertise and intelligent automation work together to build trust, efficiency, and long-term growth.”
Mike Clifton, Co-CEO of Alorica, noted:
“Our teams continue to push CX forward with solutions that are trusted, secure, and enterprise-ready to help brands modernize their operations and create more meaningful, efficient interactions with their customers.”
Being an Innovative Organization Winner marks another win for the evoAI suite. The platform has now received seven different industry accolades. Alorica continues to invest heavily in its digital innovation portfolio. They aim to help brands modernize operations and create better customer interactions. This victory proves their leadership in the competitive customer experience market. As an Innovative Organization Winner, Alorica remains committed to scalable, tech-enabled growth.
Explore IT Tech News for the latest advancements in Information Technology & insightful updates from industry experts!
News Source: Businesswire.com
