Accenture Edge, a newly launched Accenture business, has announced a fresh collaboration with Amazon Web Services (AWS). Consequently, this partnership aims to help mid-market companies speed up technology transformation. Moreover, it will drive measurable business impact through AWS cloud infrastructure, security, and AI services. As a result, six new offerings are now generally available. These solutions are specifically built for mid-sized organizations. Furthermore, they draw on proven results from clients like 407 ETR, who have already achieved strong AI outcomes.
Accenture Edge serves companies with $300 million to $3 billion in annual revenue. Therefore, AWS acts as a foundational partner for this new venture. In addition, AWS provides advanced AI and cloud services alongside dedicated resources. Together, these resources help Accenture build differentiated solutions for mid-market needs. Ultimately, the collaboration focuses on modernizing core systems and strengthening security.
“Mid-market companies need practical ways to adopt AI, modernize their technology foundations and compete at speed with solutions designed for their scale,” said Srini Subramanian, CEO of Accenture Edge. “Our Accenture Edge collaboration with AWS brings together Accenture’s industry and functional expertise with AWS’s cloud and AI services to deliver repeatable, right-sized offerings that help mid-market clients move faster from ambition to impact.”
Similarly, Chris Sullivan, vice president at AWS, highlighted the value of real returns. “What matters for mid-market organizations isn’t just access to technology, it’s seeing returns from it,” said Sullivan, vice president, Americas and Industry partner sales & development, AWS. “Accenture Edge solutions are built on AWS advanced cloud and AI services that give customers the security, model choice and cost flexibility to modernize with confidence and drive real ROI. Accenture Edge brings the delivery expertise to turn that technology into business outcomes, helping mid-market organizations modernize faster and drive measurable impact across their operations.”
Proven Success Story: 407 ETR’s Digital Transformation
This collaboration builds on existing success stories. For instance, 407 ETR, an all-electronic toll highway near Toronto, partnered with NeuraFlash and AWS. Together, they built a new contact center foundation. Meanwhile, operations continued smoothly throughout the transition.
“Modernizing our contact center was about more than technology—it was about delivering a better experience for our customers and our team,” said Pritam Ambekar, director, IT applications portfolio delivery, customer channels & platforms at 407 ETR. “By working with NeuraFlash, part of Accenture, to move to a cloud-based platform built on Amazon Connect, with AI-powered self-service and real-time agent support, we’ve achieved 99.9% platform reliability and kept call and chat abandonment rates at 5% or less. The transition of more than 250 employees to a unified system positions us to serve customers more efficiently and at greater scale than ever before.”
Six New Offerings for Mid-Market Growth
Specifically, Accenture Edge now offers ready-to-deploy AWS solutions. These support secure cloud migration and managed infrastructure services. Additionally, they enable AI-led customer experience improvements. Customers can access these offerings through the Accenture AWS Marketplace Storefront. This curated platform helps buyers find solutions faster.
The six offerings include: Agentic Data Discovery, which improves visibility into data sources; AI-Powered Instance Migration, which accelerates virtual machine transitions; Connected Customer Experience Innovation Services, which enhances contact center capabilities; Optimization Health Check, which identifies cloud spend savings; RAI Red Teaming, which tests AI systems against cyber risks; and Secure Cloud Foundation, which automates security using AWS Control Tower.
Explore IT Tech News for the latest advancements in Information Technology & insightful updates from industry experts!
News Source: Businesswire.com
