RingCentral, Inc. a global leader in AI-powered customer engagement, announced a major update today. Together with the Golden State Warriors, the company expanded its decade-long partnership. The team has now named RingCentral its official Agentic AI Powered Voice Platform for fan engagement. As a result, both organizations will work to elevate the fan experience. Their efforts will cover ticket inquiries, game-day questions, and ongoing engagement.
Kira Makagon, President & COO of RingCentral, shared her view on the expansion. “The Warriors have built one of the most passionate fanbases in sports, and we’re proud to help power what comes next,” said Kira Makagon, President & COO of RingCentral. “Agentic Voice AI is changing the game. It brings a new dimension to our partnership and helps fans stay connected with the team in new ways.” Her statement shows how the technology strengthens the bond between the team and its supporters.
A Decade of Connected Operations
Over the past decade, Agentic AI Powered Voice Platform the Warriors have grown their organization from a single Oakland office. Today, it includes locations in San Francisco and Santa Cruz. Moreover, it covers facilities managed through Golden State Sports Academy. The staff is now five times the size. Throughout this growth, RingCentral has kept every location connected.
RingCentral also delivered when it mattered most in March 2020. At that time, the Warriors shifted eligible teams to remote work. Staff used the RingCentral softphone on laptops and the mobile app on phones. Consequently, they kept their phone lines running without disruption. They also stayed in touch with season ticket members and corporate partners. Likewise, they reached community members and fans from their business numbers.
Brandon Schneider, President & Chief Operating Officer of Golden State, also commented on the news. “RingCentral has been a trusted partner for more than a decade, helping us stay connected as our organization has grown and evolved,” said Brandon Schneider, President & Chief Operating Officer of Golden State. “As we look to the future, we’re excited to build on that foundation and explore how emerging technologies can enhance the fan experience. This expanded partnership reflects our shared commitment to innovation and finding new ways to better serve Warriors fans.”
Overall, the expanded partnership builds on a decade of trust between the two organizations. Furthermore, the Agentic AI Powered Voice Platform reflects a shared commitment to innovation. Both sides now aim to find new ways to serve Warriors fans better. In particular, they plan to explore how emerging technologies can enhance the fan experience.
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News Source: Businesswire.com
