NETSCOUT announced nGenius® Copilot, a new Conversational AI extension to nGeniusONE®. The company is Problem Solving in leading provider of network observability, AIOps, cybersecurity, and DDoS attack protection solutions. The tool offers intuitive access to NETSCOUT® Smart Data. As a result, more people can investigate service disruptions and assess business impact faster and more easily.
nGenius Copilot draws on NETSCOUT Smart Data. This high-fidelity, contextual data comes from observed network, application, service, and user interactions. The Conversational AI tool turns natural language questions into evidence-based answers, relevant visualizations, supporting evidence, and suggested follow-up inquiries. Consequently, experienced engineers can speed up complex investigations. At the same time, a broader range of professionals can benefit from advanced operational intelligence.
Faster Problem Resolution With Trusted Smart Data
Hybrid Problem Solving environments and digital dependencies keep growing more complex. Therefore, IT teams must interpret larger volumes of operational data to resolve service disruptions. They also need to connect evidence across applications, infrastructure, networks, and external services. nGenius Copilot simplifies this process. It converts natural-language questions into clear, evidence-based answers grounded in NETSCOUT Smart Data. Thus, more members of an organization can identify contributing conditions, assess business impact, and act faster.
“Reliable AI starts with reliable data,” said Phil Gray, AVP, product management, NETSCOUT. “nGenius Copilot combines an intuitive conversational experience with the depth and context of NETSCOUT Smart Data. It helps teams quickly uncover relevant evidence, understand contributing conditions and business impact, and collaborate around a consistent view of what occurred. Ultimately, it enables customers to realize greater value from the NETSCOUT intelligence they already have.”
From Natural-Language Questions to Evidence-Based Answers
Users can ask simple, Problem Solving direct questions. For example, they can ask which applications respond slowly or show increased latency. They can also ask which users, locations, or services face an impact. Another question might explore which network, application, server, or external conditions contribute to the problem. nGenius Copilot interprets each question and applies the relevant Smart Data. Then it presents the analysis in clear language, with visual context and supporting evidence.
Key Benefits of nGenius Copilot
nGenius Copilot is a Conversational AI available for purchase now. The tool helps organizations in several ways:
- Accelerate problem identification: It guides investigations from an initial symptom to the applications, services, network conditions, and dependencies behind the issue.
- Prioritize business impact: It shows which users, locations, services, and transactions face an impact. Teams can then focus resources where they matter most.
- Scale operational expertise: It makes Smart Data accessible through natural-language questions, guided analysis, and clear explanations. Meanwhile, it helps senior engineers investigate complex problems more efficiently.
- Improve cross-team collaboration: It translates detailed technical evidence into clear explanations and visualizations. Network, application, infrastructure, service, and business teams can use them together.
- Enhance the value of NETSCOUT deployments: It brings Smart Data directly into everyday workflows. Furthermore, more professionals can benefit from the data their organizations already collect.
nGenius Copilot Problem Solving supports NETSCOUT’s commitment to make its packet-derived Smart Data more accessible. The company also wants to make the data easier to use where operational decisions happen. The tool lets people ask questions in natural language, examine supporting evidence, and identify the conditions affecting services and users. For customers, that means a faster path from disruption to resolution. For NETSCOUT, it extends the value of its data into AI-assisted operations.
Explore IT Tech News for the latest advancements in Information Technology & insightful updates from industry experts!
News Source: Businesswire.com
