Airties, a global leader in AI-driven connectivity software, has launched a groundbreaking solution. The company introduced Airties Aura on September 8, 2026, in Paris. This Agentic AI engine autonomously diagnoses and resolves connectivity issues. It serves homes and small businesses throughout the customer lifecycle. Consequently, ISPs can now offer faster, smarter service.
Built on Trust and Deep Domain Expertise
Aura stands for Agentic AI that Understands, Reasons and Automates. Furthermore, this powerful engine drives every Airties platform. It manages connectivity, device, and application data seamlessly. As a result, operators gain unified control across their entire network.
“We have combined and evolved our existing AI automation features into one agentic AI engine which transforms connectivity insights and actions into autonomous data intelligence,” said Metin Taskin, CEO and co-founder of Airties. “Operators can now empower their teams with autonomous, AI-driven action and bring personalized offers to market faster.”
“Agentic AI becomes deployable when it is grounded in trusted data and the right governance controls,” said Sachin Chickballapur, Chief Technical and Product Officer of Airties. “That grounding comes from two decades of Airties’ Wi-Fi and connectivity domain expertise built directly into how Aura reasons and acts. Airties Aura is designed to help operators move from fragmented AI experimentation to scalable, supervised automation across customer care, marketing and network operations, while maintaining transparency, safety and operational control.”
The first operator to deploy Airties Aura within their existing Airties Home platform across households is Turknet. CEO Cem Celebiler commented: “As Türkiye’s next-generation telecommunications operator, we view artificial intelligence not simply as a technology that accelerates processes, but as a powerful enabler of better decision-making and continuous improvement in customer experience. By embedding the proactive, action-oriented capabilities of agentic AI into our customer experience, we aim to go beyond simply resolving connectivity issues. Our goal is to anticipate potential needs and identify problems earlier, enabling us to deliver a more seamless experience for our users. We see Airties Aura as a significant step forward in this journey and an integral part of our vision to shape the next generation of internet experiences today.”
Measurable Impact Across the Subscriber Journey
Aura delivers real benefits across the entire ISP subscriber lifecycle. In particular, it greatly enhances the first contact resolution rate. It helps to identify potential problems before they arise as well. That means less truck rolls, repeat visits by operators. This, in turn, increases Net Promoter Scores and decreases churn.
Aura also customizes its responses based on the user’s role. For example, it gives quick summaries to frontline agents. Meanwhile network engineers have full diagnostic reports. Subscribers also get explanations in plain English they can understand. This role based approach makes agentic AI a truly useful tool for all of us.
Key Capabilities That Drive Network Intelligence
Aura delivers powerful capabilities based on data from over 50 million connected homes. These features include agentic automation for controlled autonomous action. Aura also works with existing platforms like Careview. It surfaces AI-generated summaries directly in live workflows. Human-in-the-loop governance also helps ensure operators remain transparent and in control. The comprehensive toolkit is completed by automated anomaly and threat detection.
Creating value in all departments
In sum, Aura serves different purposes for different teams. Familiar apps offer self-service support to subscribers. The next best actions for customer care teams and AI-assisted diagnostics. Marketing teams can query audiences and predict the risk of churn. Meanwhile, network engineers get safe, auditable automation at scale.
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News Source: PRNewswire.com
