Secure Agentic Workflows are becoming a key part of Tombigbee Fiber’s digital transformation strategy. Secure Agentic Workflows powered by the AI-native Calix One™ platform will help the provider deliver more personalized subscriber experiences. Secure Agentic Workflows built with Calix Agent Workforce™ Cloud will enable teams to work smarter. They will also support long-term community growth.
Calix, Inc announced that Tombigbee Fiber, LLC is investing in the Calix One platform to develop collaborative AI workflows. These workflows will strengthen the provider’s experience-led growth strategy. Moreover, the partnership has already produced strong business outcomes during the last seven years. Tombigbee achieved a Net Promoter Score℠ (NPS®) of 92 and reached positive cash flow within two years.
“When we invest in experiences that solve real problems, our subscribers respond and our business grows stronger. Calix has helped us turn that belief into action, and that’s why we trust them to be our innovation engine.” — Scott Hendrix, Tombigbee CEO
Working closely with the award-winning Calix Success™ team, Tombigbee continues building on the extensive workflow expertise embedded within the Calix One platform. This collaboration helps strengthen its operational capabilities. The platform processes more than a petabyte of data every day. Furthermore, it executes over 4.3 billion workflows and operational tasks annually.
As a result, Tombigbee has established a strong foundation for deploying secure agentic AI. Early implementations across marketing, customer support, and network operations have already improved knowledge sharing and reduced operational complexity. Consequently, employees gain faster access to expert guidance, contextual intelligence, and strategic recommendations. This approach allows teams to strengthen subscriber relationships while delivering highly personalized engagement at scale.
Scott Hendrix, chief executive officer at Tombigbee Fiber and Tombigbee Electric Power Association, said: “While we are still in the early stages of our Agent Workforce Cloud journey, we are already seeing meaningful value from its ability to put expertise at every employee’s fingertips. It is helping our teams learn faster, better understand complex information, and navigate subscriber interactions with greater confidence. We have been impressed by how quickly our employees have embraced agentic AI, and we are excited about the role this transformative technology can play in advancing our mission.”
AI-Powered Experiences Strengthen Rural Connectivity
Tombigbee continues expanding its AI strategy by combining Agent Workforce Cloud with Calix Engagement Cloud and Business Insights. Therefore, the company can identify opportunities to deliver experiences that better reflect subscriber needs. Founded in 2019, Tombigbee Fiber partnered with Calix to bring reliable fiber connectivity to rural Mississippi. Since then, the provider has introduced several community-focused initiatives. These initiatives include free SmartTown® secure Wi-Fi for first responders. This includes police officers, firefighters, emergency medical services, and rural healthcare providers. Additionally, Tombigbee has expanded SmartTown into parks, libraries, downtown districts, and community centers. It offers free public Wi-Fi with secure roaming capabilities in these locations.
The provider also launched the “Friday Night Fiber” initiative, connecting nine high school football stadiums with public SmartTown Wi-Fi. Meanwhile, residential subscribers receive Bark digital safety monitoring, advanced cybersecurity, and parental controls through SmartHome™ services.
Every SmartLife™ managed service operates on the Calix One platform. Therefore, Tombigbee can launch new services quickly while managing operations through a unified platform. Consequently, the provider reduces operating costs, strengthens subscriber loyalty, and reinvests savings into local communities.
Hendrix added: “We built Tombigbee Fiber because rural Mississippi communities deserve the same opportunities, protection, and connected experiences available anywhere else. Over the last several years, we’ve learned that, when we invest in experiences that solve real problems, our subscribers respond and our business grows stronger. Calix has helped us turn that belief into action, and that’s why we trust them to be our innovation engine.”
Michael Weening, president and chief executive officer at Calix, said: “As Scott Hendrix has said, doing good for people is just the right thing to do. Agentic AI represents a massive opportunity for them to augment the expertise of their teams and amplify their impact, so they can continue to reinvest in their communities. With the secure, AI-native capabilities of the Calix One platform, Tombigbee can now dramatically accelerate personalized subscriber experiences at scale—while reducing operational complexity and scaling the expertise of their team. That is how to compete to win while growing a brand that subscribers love, as evidenced by their outstanding 92 NPS. We are honored to support their success.”
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News Source: Businesswire.com
