IBS Software iLoyal will power Pan American World Airways’ loyalty program as the iconic airline prepares to return to commercial aviation. The AI-native loyalty platform provides a scalable and cloud-based foundation that supports customer engagement from day one. As a result, Pan Am can launch its loyalty strategy without building proprietary infrastructure. The platform chosen by Pan Am to facilitate member enrollment, personalized rewards, promotions, and partner integrations was the IBS Software iLoyal. Moreover, it provides customer engagement through digital media while scaling up in sync with the airline’s planned network expansion and an increasing number of passengers. A loyalty program is still an important part of the commercial strategy of Pan Am. Thus, Pan Am decided to use the platform even prior to its launch to make sure that the travelers are attracted and retained from the very beginning.
AI-Driven Loyalty Platform Supports Pan Am’s Growth Strategy
IBS Software iLoyal is already serving airlines and hospitality organizations worldwide. Its modular architecture enables real-time personalization, partner ecosystem expansion, coalition programs, and flexible loyalty configurations. Consequently, travel brands can adapt their loyalty programs as business needs continue to evolve.
“As we build the next chapter of Pan Am, customer loyalty and engagement will be fundamental to our long-term success. We selected IBS Software’s iLoyal platform to power the Pan Am WorldPass Frequent Flyer program because it provides the scalability, flexibility, and innovation needed to support our vision while enabling us to deliver a compelling loyalty experience from day one.” said Ed Wegel, President and CEO, Pan Am.
Marcus Puffer highlighted the importance of the partnership as Pan Am prepares for its return to commercial aviation.
“Pan Am is one of the most recognized names in the history of aviation, and its return is a landmark moment for the industry. iLoyal gives Pan Am the platform to build a loyalty program that matches its ambition from the outset, with the technology to support partner growth, personalized member experiences, and the kind of commercial agility that a start-up airline needs. We are proud to support Pan Am on this journey.” said Marcus Puffer, Head of Loyalty Management Solutions, IBS Software.
The partnership positions Pan Am to deliver modern loyalty experiences while supporting long-term customer engagement. At the same time, IBS Software iLoyal provides the flexibility and AI capabilities needed to scale with the airline’s future growth.
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News Source: PRNewswire.com
