Tyler Technologies Resident AI Assistant is now available across South Carolina, giving residents faster access to trusted government information. The AI-powered assistant, named Bradley, serves as a centralized gateway to state services by delivering verified answers from official .gov websites. As a result, residents can quickly find accurate information while government agencies improve service efficiency. The statewide launch marks another step in South Carolina’s digital transformation strategy. Moreover, the initiative demonstrates the state’s commitment to delivering secure and accessible government services through purpose-built artificial intelligence.
“South Carolina supports more than five million residents across dozens of state agencies, each with its own programs and websites,” said Nathan Hogue, state chief information officer for the South Carolina Department of Administration. “Bradley gives residents a single, trusted starting point for government information. Whether they need DMV guidance, court resources, or tax assistance, Bradley helps them find accurate answers in seconds, allowing our staff to focus on more complex service needs.”
South Carolina serves more than five million residents across 46 counties. Therefore, the state continues investing in modern digital government services that simplify public access. The launch of Bradley reflects this ongoing effort by providing a secure AI solution designed specifically for the public sector.
Since its launch in September 2025, Bradley has delivered measurable results across multiple government services:
- The Resident AI Assistant has provided answers to more than 38,000 inquiries by 10,800 unique visitors. In addition to that, the platform is able to address on average 195 inquiries per day and up to 426 inquiries per day at its peak.
- In addition to this, Bradley has managed to achieve an 82.2% first contact resolution rate, which means that majority of residents can get all their queries resolved at their first attempt. Moreover, the availability of the assistant is not time bound. Around 15% of all interactions take place on weekends.
- The platform currently supports 54 languages, making government information more accessible to diverse communities. Approximately 6% of all conversations take place in languages other than English.
AI-Powered Government Services Deliver Trusted Information
Bradley gets his information from government sources of South Carolina only. Hence, citizens get real-time answers and not from an unverified source outside the South Carolina government site. Besides the benefits to the citizens, the website provides valuable information for analysis by the state authorities to know the needs of its citizens. The most sought after services include vehicle registration, legal services, court information, and tax services. As a result, government agencies can improve digital content, streamline processes, and enhance overall service delivery using data-driven insights.
“Tyler’s Resident AI Assistant is designed specifically for government, with safeguards, transparency, and analytics that go well beyond a traditional chatbot,” said Liz Thomas, president of Tyler’s State & Federal Group. “By centralizing resident access, South Carolina is delivering a more responsive, efficient, and accessible government experience.”
The successful deployment of Tyler Technologies Resident AI Assistant highlights how artificial intelligence can modernize public services without compromising security or trust. By combining verified government data with conversational AI, South Carolina is creating a faster and more accessible experience for residents while helping agencies improve operational efficiency.
Explore IT Tech News for the latest advancements in Information Technology & insightful updates from industry experts!
News Source: Businesswire.com
