Agentic Voice AI is gaining traction as Omilia partners with Valantic to expand across Europe. The partnership focuses on enterprise contact centers in DACH and Benelux. In addition, this partnership provides AI-powered customer experience tools to large firms.
Omilia will offer its Agentic CX platform through Valantic’s enterprise network. These include Voice Agents, Chat Agents, Authentication Agents, TalkGuard, and Workforce AI. In addition, Valantic has over 500 enterprise customers.
“DACH represents one of the most demanding environments for enterprise AI: highly regulated, privacy-conscious, and with a deep expectation of quality. valantic’s reach into that market, combined with Omilia’s fully proprietary stack and EU-sovereign infrastructure, gives regulated enterprises exactly what they need: agentic CX they can actually trust and deploy at scale,” said Dimitris Vassos, CEO and co-founder of Omilia.
Rising Demand for AI-Driven Customer Experience in Europe
Notably, enterprises are moving away from outdated IVR systems. This is because such systems do not meet the needs of the customers. Additionally, the cost of running continues to increase. In this case, companies are currently embracing the Agentic Voice AI. Omilia has the ability to provide an EU sovereign AI platform. Unlike the API-based systems, it ensures data sovereignty and transparency.
Additionally, the partnership strengthens Valantic’s AI strategy. This is because the strategy aims at enhancing the touchpoints that the company has with its customers through ROI outcomes. Hence, businesses will be able to adopt AI solutions more quickly. Through this partnership, the customers will benefit from better automation, fraud protection, and agent support in real-time. Ultimately, Intelligent Voice AI will redefine enterprise customer service across Europe.
“Agentic AI is moving fast, but most enterprise deployments are still built on fragile foundations. API dependencies, black-box models, and limited observability,” said Dr. Peer Schwieren, Managing Director, valantic. “Omilia is different. A fully proprietary stack, proven in the most demanding regulated environments, with the German-language depth our clients demand. This is the conversational AI layer our customers have been looking for.”
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News Source: Businesswire.com
