Gartner has published its highly anticipated annual market evaluation report. The publication focuses heavily on the evolving Communications Platform as a Service sector. Infobip announced its official placement as a Leader within this 2026 report.
Lisa Unden-Farboud, Pankil Sheth, and Ajit Patankar authored the evaluation. Gartner analyzes cloud vendors based on their Ability to Execute. The industry research firm also measures each company on its Completeness of Vision.
Infobip operates an AI-first cloud communications platform. The firm now marks its 20th year of operations. Management believes the enterprise shift toward agentic AI represents a massive industry transformation.
Expanding Global Cloud Connections
“After 20 years, we’ve learned that the companies that endure are those that stay focused on their customers and don’t chase every trend,” said Silvio Kutić, CEO and Co-Founder of Infobip. “We believe that being named a Leader in the Gartner Magic Quadrant for CPaaS is a validation of our vision and the way we work with our customers: we listen, we execute, and we build in ways that give our customers choices.”
The business helps global enterprises transition away from rigid communication workflows. It delivers natively built omnichannel engagement, identity, and user authentication tools. The platform also offers dedicated contact center solutions.
Infobip was established in 2006 by Silvio Kutić and Izabel Jelenić. The technology reaches over seven billion mobile devices across 6 continents. The network connects to over 10k+ total industry connections. This infrastructure includes 800+ direct operator connections worldwide.
The industry honor follows multiple recent awards for the vendor. Juniper Research named Infobip the number one Established Leader in its February 2026 RCS leaderboard. Frost & Sullivan also named Infobip a growth leader in October 2025. Discover how the latest Communications Platform as a Service solutions can transform your brand interactions.
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News Source: Businesswire.com
