ServiceNow and Accenture are stepping in to close the “AI delivery gap” through their new Forward Deployed Engineering (FDE) program. While it seems like every leader is experimenting with AI these days, the reality is that only 32% are seeing any lasting impact from it.
This initiative aims to change that by moving agentic AI out of the “test drive” phase and into full-scale production. The partnership is built to help global companies walk away with real, measurable results. Essentially, it takes those high-level business goals and turns them into practical, value-driven workloads that actually work in the real world.
The Forward Deployed Engineering (FDE) program works by putting dedicated technical teams right where they are needed. Experts from both ServiceNow and Accenture work directly within a customer’s own environment. Together, they build agentic AI workflows right on the ServiceNow platform. This hands-on approach proves the value of the tech before a company commits to a massive rollout. Plus, clients get access to more than 300 pre-built AI agent skills to help automate complicated business tasks.
Driving Enterprise Agentic AI Outcomes
This tool will ensure that managing AI agents becomes very simple. The design can help to accelerate processes and reduce the expenses involved. However, it should be used to greatly improve the experience of the customers. Employees create pods based on particular business values. This structure keeps the AI work focused and secure.
John Aisien, senior vice president and general manager, Central Product Management, Security & Risk at ServiceNow, stated:
“Forward-deployed engineering is how ServiceNow and Accenture turn mutual customers’ agentic AI business goals into value-generating production workloads. We’re not simply handing over instructions. Our teams are in the customers’ environments, implementing ServiceNow, customer & third-party building blocks, and demonstrating the resulting value metrics in the ServiceNow AI Control Tower.”
Ram Ramalingam, lead for Software and Platform Engineering at Accenture, stated:
“The question our clients ask is not whether to invest in AI, it’s how to make it work at enterprise scale. This program brings together Accenture’s industry depth and implementation reach with ServiceNow’s AI Platform to deliver real results, not roadmaps. Together, we can move AI from isolated experiments to a core driver of business reinvention for our clients.”
Related News: ServiceNow Expands Agentic AI Governance from Desktops to Data Centers with NVIDIA
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News Source: Businesswire.com
