Verint has just disclosed the official corporate identity for the combined VerintCalabrio organization. From now on, the whole company will be operated under the one and only name: Verint. The move is a logical step after the merger that brought together two well-established players in the industry. However, the business will continue to use the Calabrio product name as part of its broad offering. This move is made to assure the existing customers that they will continue to get the same good support. The rebranding to a single brand is one of the ways the company plans to. To unify its team and align them to one vision. As a result, the team is committed to pushing forward the future of CX Automation.
“Bringing things together under one brand underscores what we are building one business, one platform and one unified vision for transforming customer experience,” said Anna Convery, chief marketing officer at Verint. “Verint’s 30-year track record of innovation and scale, combined with Calabrio’s powerful and trusted workforce engagement capabilities, positions us to deliver unmatched value to customers around the world.”
Integration Expands Data and AI Capabilities
The firm is now leveraging Verint’s worldwide reach, together with Calabrio’s employee engagement solutions, to create a highly specialized workforce. This fusion results in one of the industry’s largest data pools. In addition, the firm is empowered to create AI-powered bots with even greater capabilities. These smart assistants enable brands to deliver customer service through all the customers’ digital channels seamlessly. The combined company is to incorporate Calabrio’s products within the wider Verint platform. This integration brings customers even more flexibility and improved measurable results. Besides that, the firm still focuses on using tech-savvy customer experience innovations to increase the efficiency of the work of the efficiency department.
The departments of both companies have started to synchronize their product plans. This collaboration paves the way for business partners to obtain the maximum benefits of intelligent automation. With the merger of their innovation engines, Verint places itself as a major player in the industry. The company has already become a partner to over 80 of the Fortune 100 brands. Indeed, the new brand identity is just the beginning of a new era for automation at the enterprise level.
“We are incredibly excited about the future of the new Verint,” added Jaime Meritt, chief product officer at Verint. “By leveraging the innovation engines of both organizations, we are accelerating our roadmap and delivering a platform that empowers our customers to achieve better outcomes with greater automation and intelligence. This is just the beginning of what we will accomplish together.”
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News Source: Businesswire.com
