On Demand Webinar

Providing a great customer experience (CX) is more critical to business success than ever before—and technology is a key driver of contact center success.

Traditionally, businesses have invested in separate employee communication and customer communication solutions to support CX programs. Over the next five years, Forrester predicts these separate technology offerings will converge into integrated communications solutions that support great experiences across the board while reducing costs.

Featured Speakers: 

Max Ball

Principal Analyst
Forrester

Amir Hameed

SVP, Worldwide Solutions Sales & Engineering
Ring Central

Gayathri Krishnamurthy

AVP, Product Marketing
RingCentral