Providing a great customer experience (CX) is more critical to business success than ever before—and technology is a key driver of contact center success.

Traditionally, businesses have invested in separate employee communication and customer communication solutions to support CX programs. Over the next five years, Forrester predicts these separate technology offerings will converge into integrated communications solutions that support great experiences across the board while reducing costs.

This fireside chat featuring Forrester Principal Analyst Max Ball RingCentral technology leaders Amir Hameed and Gayathri Krishnamurthy will explore why the CX landscape is moving toward a unified technology stack to drive business growth. We’ll also explore the benefits of adopting a single communications solution, including: