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2023 CX Trends: How to position your company to drive growth

Providing a great customer experience (CX) is more critical to business success than ever before—and technology is a key driver of contact center success.

Traditionally, businesses have invested in separate employee communication and customer communication solutions to support CX programs. Over the next five years, Forrester predicts these separate technology offerings will converge into integrated communications solutions that support great experiences across the board while reducing costs.

This fireside chat featuring Forrester Principal Analyst Max Ball RingCentral technology leaders Amir Hameed and Gayathri Krishnamurthy will explore why the CX landscape is moving toward a unified technology stack to drive business growth. We’ll also explore the benefits of adopting a single communications solution, including:

  • More efficient operations
  • Seamless internal and external communications
  • Reduced interaction time handling to resolve customer issues
  • Legacy system cost savings
  • Decreased IT support time
  • Travel cost reductions

Featured Speakers: 

Max Ball

Principal Analyst Forrester

Amir Hameed

SVP, Worldwide Solutions Sales & Engineering Ring Central

Gayathri Krishnamurthy

AVP, Product Marketing RingCentral

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