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MSP Clients Are Unhappy. Here’s Why and What To Do

The overwhelming majority of MSP customers are so frustrated with their managed service provider (MSP) that they’re looking to replace them within the next year, according to a new report from CloudBolt Software.

With 80% of companies shopping for a new MSP, the report cited two trends for the widespread dissatisfaction:

  • Organizations are building increasingly complex and chaotic multi-cloud architectures that they cannot internally maintain. They are turning toward MSPs for skilled, specialized support.
  • Meanwhile, MSPs are experiencing substantial internal skill gaps due to heightened employee churn. The one-two punch of the pandemic and the Great Resignation has made it difficult to both hire and retain employees.

Largely, MSPs can resolve these issues through better hiring and retention processes—easier said than done. But MSPs must also acknowledge an omnipresent shift in enterprise needs.

Read the complete article here

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