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Einige von uns sind jetzt wieder im Büro, andere arbeiten weiterhin von zu Hause oder Remote. Und für viele scheint ein hybrides...
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Um die Produktivität zu steigern, muss Kommunikation einfach, zugänglich und klar sein - unabhängig davon, wo sich Mitarbeitende befinden. Die Möglichkeit, auf...
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New technologies, new customer habits and expectations are all fuelling a revolution in CX. Customer loyalty is down, across markets. Customers...
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The AI that matters now is your own private Agent, which filters and curates your digital life, and beyond. Your Agent...
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Becoming an experience-led organisation requires consistent, persistent steps in the right direction. Economic conditions make more modest steps prudent. But rising...
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You achieve great CX by giving the customer total confidence. In the transaction itself. In the execution. In developing the relationship....
New technologies, new customer habits and expectations are all fuelling a revolution in CX. Customer loyalty is down, across markets. Customers are switching brands,...