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The key to building a customer-centric team

80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers are likely to make repeat purchases with a company that provides positive experiences. When it comes to ROI and profitability, customer-centric companies are […]

Long live customer service! Your answer to great customer experiences

Customers expect quick and easy service when they contact your company. Learn how to deliver great customer experiences and what to look for in a communications platform to support your customer service strategy in our latest eBook. Download Long live customer service! Your answer to great customer experiences Whitepaper

Future-proof Your Workplace: Simplifying workstreams with flexible communications

Seeking a replacement for your current communications tool? In need of a phone solution, messaging tool, video conferencing app, or perhaps all three? If your current communications infrastructure has become a thing of the past, you’re not alone. This eBook covers the communications essentials that every business needs to succeed in the future workplace and […]

RingCentral’s Unified Communications and Contact Center Solution

In a world where consumers have choice at their fingertips, building lifelong customer relationships isn’t easy. Read why investing in a complete communications solution is your first step to exceeding customer expectations at every touchpoint. Download RingCentral’s Unified Communications and Contact Center Solution Whitepaper

The key to building a customer-centric team

80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers are likely to make repeat purchases with a company that provides positive experiences. When it comes to ROI and profitability, customer-centric companies are […]

How Unified Communications can Deliver Certainty in Times of Crisis

The global pandemic demonstrated that businesses can and must adapt to changing circumstances in an emerging crisis. This became evident when organizations, no matter the size, allowed employees to work from home, reporting to the office only when necessary. While there were already glimpses of mainstream remote work before the advent of COVID-19, the public […]

What your business needs for a hybrid and remote-first workplace

Close your eyes and picture what “going to work” looks like. Just a few years ago, it would look like office cubicles, meeting rooms, and even the break room where you’d run into your colleagues. In other words, your standard 9-to-5 workday in the office. But the last two years saw unprecedented changes. Today, you […]

Unified Communication as a Service for Dummies

As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to the public cloud. In this book, you learn how unified communications as a service (UCaaS) can boost employee productivity and improve customer satisfaction by enabling […]

10 ways voice will disrupt workplace in the next 5 years

Voice has always been an intuitive way to communicate with those around us. And from jumping on a call hands-free while driving to changing the temperature on the thermostat with voice commands at home, new innovations in are changing what’s imaginable with next gen voice tech in the coming years. As technology continues to advance […]