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Reimagining the Power of Self-Service: How to Deliver CX to the Digital Doorstep

The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process, creating an urgent need for companies to accommodate their customers with quick and effective interaction options. Since customers expect instant gratification, digital transformation is imperative for brands to stay competitive. However, […]

Exceed customer expectations withself-service

Data collected by Frost & Sullivan has shown that consumers prefer to use self‐service. However, they expect it to be smart self-service no matter what channel they use. Many contact centers are failing to meet their expectations. This white paper will give you the knowledge to create the most effective CX. Read the white paper […]

F&S Powering Clients to a Future Shaped by Growth WP

Excel isn’t enough, but traditional WFM tools aren’t either when it comes to managing agent interactions in the age of digital channels. Frost & Sullivan recommends finding a WFM solution that offers best-in-class data capture and analytics. This gives managers and employees a one-stop shop for all their planning and scheduling needs based on real-world […]

Embracing the Era of Borderless Data: From Data Sovereignty to Data Freedom

At the forefront of a global privacy evolution, a once-interconnected world is being reshaped by shifting data policies, geopolitical tensions, and data fragmentation. The secure flow of data across borders is vital for effective and interconnected global economies. However, enterprises operating across borders face a significant challenge in determining the best way to manage data […]

Customer Excellence and Best Practices in the Privileged Access Management Space

Applying best practices in Privileged Access Management (PAM) is pivotal for companies to protect themselves against cyber threats to prevent unauthorized privileged access to critical resources. Effective PAM tools are indispensable to the modern enterprise. They enable security teams to identify malicious activities linked to privilege abuse and include features that aid in taking swift […]

Customer Excellence and Best Practices in the Privileged Access Management Space

Applying best practices in Privileged Access Management (PAM) is pivotal for companies to protect themselves against cyber threats to prevent unauthorized privileged access to critical resources. Effective PAM tools are indispensable to the modern enterprise. They enable security teams to identify malicious activities linked to privilege abuse and include features that aid in taking swift […]

Defend against Cyberattacks with Social Engineering

Cyber-adversaries are using more and more sophisticated technology and social engineering techniques to scale up and launch targeted attacks on organizations. Across organizations, the human layer often acts as the entry point for advanced ransomware attacks. With the growing number of cyberattacks, organizations have no choice but to level up their security game. However, too […]