Exclusive Content:

The secret to building and maintaining citizen CX momentum 

Problems need answers, and customers need exceptional service. The...

Measuring Social Impact Guide for Grantmakers and CSR Professionals

As you work to advance social good, measurement is...

Choosing a Grants Management Software to Support Trust-Based Philanthropy

You care about running a trust-based grantmaking program. But...

Enlighten XO: Accelerating Digital Transformation

Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated.

Digital channels are becoming customers’ preferred interaction points, a trend has that only accelerated with the pandemic. In 2020, according to Forrester Research, U.S. companies saw “enormous increases in self-service and digital interactions,” with a significant percentage of adults using self-service to pay bills, bank, order groceries, and order take-out food for the first time. First-timers or not, these customers expect an effortless experience that helps them resolve problems, find answers, or take action as quickly as possible. Their search for satisfaction now starts with self-service.

According to Gartner Inc. it’s long past time for businesses to prioritize self-service. “Service organizations must rethink their overall service strategy to move toward a more self-service dominant approach.” Investing in self-service improvements will help drive first-contact resolution, enhance the overall customer experience, and improve customer satisfaction and loyalty.

Download Enlighten XO: Accelerating Digital Transformation Whitepaper

enlighten-xo-accelerating-digital-transformation

By submitting this form, you’re providing consent for ITTech News to use the information supplied as outlined in our privacy policy. This includes providing access to this download and sharing the information. Please check our privacy policy to see how we protect and manage your submitted data.

Newsletter

Don't miss

The secret to building and maintaining citizen CX momentum 

Problems need answers, and customers need exceptional service. The...

Choosing a Grants Management Software to Support Trust-Based Philanthropy

You care about running a trust-based grantmaking program. But...

How to turn your app into a live streaming platform

Online live streaming is the single most engaging channel...

DEDICATED INTERNET

Keep your customers and your employees online and productive...

The secret to building and maintaining citizen CX momentum 

Problems need answers, and customers need exceptional service. The eBook, “Maintaining Contact Center Momentum,” emphasizes the need and benefits of AI-powered self-service that will...

Measuring Social Impact Guide for Grantmakers and CSR Professionals

As you work to advance social good, measurement is an essential component. Learn how to build a framework to track, understand, and analyze your...

Choosing a Grants Management Software to Support Trust-Based Philanthropy

You care about running a trust-based grantmaking program. But how can you put your values into action? This guide will show you what to...
Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.