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The secret to building and maintaining citizen CX momentum 

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eSIMs and the evolution of the CSP

The SIM card is undergoing a transformation – one that will transform the communications service provider (CSP) in the process as IoT device growth accelerates and the enterprise outspends the consumer.

Charles Reed Anderson, founder of CRA & Associates and Nokia’s Thomas Hsu say the CSP can’t fight the future, it should join it.

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