Exclusive Content:

How an Asian mobile network operator gained full visibility into the security posture of its 4G and 5G networks

Cyber threats are increasingly persistent, complex, and sophisticated. At...

Harnessing practical automation programs to decouple cost from growth

Manual intensive operations processes are a key cost driver...

3 questions to set your active US SCG distribution strategy

To maximize your team’s selling efficiency, you need to...

Transform your customer service with real-time, white-glove support

spot_img
spot_img
Boost customer loyalty by delivering personalized, premium support using Slack

Customer expectations are soaring

These days, when deciding what company to choose—and stick with—customers expect a lot. In Salesforce’s “State of the Connected Customer” report, 60% of service professionals say expectations increased during the pandemic, 48% of customers say they switch brands for better customer service, and 94% say good customer service makes them more likely to make another purchase.

In addition to meeting elevated customer expectations, key business objectives are shifting to reflect a focus on efficiency, cost savings, and doing more with less. For service teams, the modern world’s omnichannel approach results in an increased number of more complex cases at any given point—along with customers who are harder to please.

transform-your-customer-service-with-real-time56
spot_img
spot_img
spot_img
spot_img

Newsletter

spot_img
spot_img
spot_img
spot_img
spot_img
spot_img

Don't miss

Harnessing practical automation programs to decouple cost from growth

Manual intensive operations processes are a key cost driver...

3 questions to set your active US SCG distribution strategy

To maximize your team’s selling efficiency, you need to...

5 ways to win RFPs

Asset owners frequently depend on formal RFPs for manager...

Exploring the Relationship of Interest Rates to Value vs Growth Investment Strategies

After the economic turmoil caused by the COVID-19 pandemic,...

How an Asian mobile network operator gained full visibility into the security posture of its 4G and 5G networks

Cyber threats are increasingly persistent, complex, and sophisticated. At the same time, the security regulations that communications service providers (CSP) must comply with are...

Harnessing practical automation programs to decouple cost from growth

Manual intensive operations processes are a key cost driver for communications service providers (CSPs). Capacity planning, fulfillment, assurance, and maintenance activities have improved somewhat...

3 questions to set your active US SCG distribution strategy

To maximize your team’s selling efficiency, you need to know who your best buyers are and how to price your product. Ask yourself these...