RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform.
More flexible and cost-effective than legacy on-premises systems, RingCentral contact center is an industry-leading cloud contact center solution, that enables organizations to make it easy for customers to connect – from any channel, anywhere with anyone. RingCentral Contact Centre is a market-leading solution that helps businesses embrace a future-fit technology stack, enable remote agents, reduce costs, improve operational agility, and delight customers.
Capabilities such as real-time reporting, comprehensive workforce engagement, and AI-based sentiment analysis, together with a vast suite of integrations, give businesses the tools they need to deliver high operational agility and ROI. Empowered and motivated agents deliver a faster, more personalized customer experience, leading to faster time to resolution and higher CSAT scores.