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The secret to building and maintaining citizen CX momentum 

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The biggest IT challenge in 2020 is coming from the board room

Three out of four organizations have a “reality gap” between what business leaders expect from IT and what IT is geared to deliver. This session will examine the industry trends that are causing the gap, how those expectations are driving 2020 challenges and strategy, and give some ideas on how to close the gap from both a technical and an operational perspective.

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