How service teams can grow true customer loyalty with Slack as their digital HQ
The upheavals of 2020 will have a long-term impact on the way we work. They’ve created an opportunity for every organization to embrace better ways of working—approaches that combine the best of what we had before with the new, more efficient processes discovered during lockdown. Chief among them? The transition to a digital HQ.
Prior to the pandemic, an organization’s physical headquarters served as the nucleus of collaboration and productivity. Digital tools supplemented in-person, synchronous work. But that approach no longer squares with business needs and employee expectations. Today’s work-from-anywhere world requires a digital HQ—a place that connects teams, tools, customers and partners in a digital place that’s fast, flexible and inclusive.
