Exclusive Content:

Red Hat OpenShift Service on AWS (ROSA)

Red Hat OpenShift on AWS (ROSA) has grown to...

Red Hat OpenShift – Azure Red Hat OpenShift

Azure Red Hat OpenShift has grown to become the...

Workflow Quarterly: Leadership Lessons for Uncertain Times

It’s hard to deny that our world is in...

Modern incident response

How our customers use Slack for faster resolution, less stress and fewer repeat incidents

The digital world is open 24/7. So it follows that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations mean that no issue is too small or common to frustrate customers, from broken code to site-wide outages. The data analytics company Splunk reports that many companies experience incidents like these about five times a month, with each offense costing more than $100,000—and annual IT downtime costing enterprises $700 billion in lost productivity.

Most companies don’t have a dedicated incident response team. Instead, whenever an incident occurs, they rush to assemble an ad hoc team composed of whoever is on call and has relevant knowledge, skills and capabilities—much like a volunteer fire department. When fire departments respond to a five-alarm blaze, their ability to save lives and property depends on how quickly they establish roles, communicate about the nature and extent of the fire, and agree on the best path forward.

modern-incident-response56

Newsletter



Don't miss

Red Hat OpenShift Service on AWS (ROSA)

Red Hat OpenShift on AWS (ROSA) has grown to...

Red Hat OpenShift – Azure Red Hat OpenShift

Azure Red Hat OpenShift has grown to become the...

Workflow Quarterly: Leadership Lessons for Uncertain Times

It’s hard to deny that our world is in...

ThoughtLab Report For ServiceNow: Navigating Macro Uncertainty

ThoughtLab Report for ServiceNow: Navigating Macro Uncertainty.Get insights from...

The key to building a customer-centric team

80% of customers now view customer experience as being...

Red Hat OpenShift Service on AWS (ROSA)

Red Hat OpenShift on AWS (ROSA) has grown to become the default choice for customers who need an Enterprise grade, turnkey service development platform,...

Red Hat OpenShift – Azure Red Hat OpenShift

Azure Red Hat OpenShift has grown to become the default choice for customers who need an application platform, built on Kubernetes and Containers, running...

Workflow Quarterly: Leadership Lessons for Uncertain Times

It’s hard to deny that our world is in the midst of profound change. An ongoing global pandemic, extreme weather, economic and market challenges......