Exclusive Content:

The Enterprise Guide to Building a Better CX Strategy

Enterprise brands have nearly 10,000 marketing technology solutions to...

Top 6 ways Cisco prevents ransomware with EPP & EDR

Here are the top 6 ways that Cisco protects...

xMatters overview sep 7 2021, 8:00 am – 8:30 am PST

Without defined processes to manage issues, any failure –...

Fact or fiction: Dispelling common contact center misconceptions

Contact centers are at the heart of efforts to expand access to important government services and improve the experience residents receive when they interact with public agencies. But what investments will really move the needle on improving customer experience, streamlining internal processes and expanding digital access? 


Get answers to these questions—and insights into other important issues state and local agencies face when modernizing their contact centers. 
 
What you can expect: Answers to these questions and more. 

  • Do residents prefer talking to a live agent, or would they be happier with self-service for many common transactions? 
  • Is artificial intelligence too “bleeding edge,” or has it become a practical tool for improving operations and transforming user experience? 
  • Can modern contact center technology increase agent job satisfaction—and what are employees really looking for today? 

Watch Now

fact-or-fiction-dispelling-common-contact-center-misconceptions
By submitting this form, you’re providing consent for ITTech News to use the information supplied as outlined in our privacy policy. This includes providing access to this download and sharing the information. Please check our privacy policy to see how we protect and manage your submitted data.

Newsletter


Don't miss

DOD exploring requirements for managed service providers under CMMC

The Department of Defense has created a new framework...

Solving the cyber talent gap with diverse expertise

Multiple and Diverse Perspectives are Critical for Securing Your...

The road to agent experience maturity: A self-assessment

Improve retention by measuring agent satisfaction With the challenges impacting...

Top 5 Benefits of Managed IT Services

When you're setting up a company, the technology considerations...

AI and IoT: A partnership that works

You might have wondered why you view house listings...

The Enterprise Guide to Building a Better CX Strategy

Enterprise brands have nearly 10,000 marketing technology solutions to choose from whenbuilding their CX stacks. But even with so many tools at their fingertips, they...

Top 6 ways Cisco prevents ransomware with EPP & EDR

Here are the top 6 ways that Cisco protects organizations from ransomware and other cyber threats. Download now

xMatters overview sep 7 2021, 8:00 am – 8:30 am PST

Without defined processes to manage issues, any failure – no matter how minor or anticipated – can increase costs, affect customers, and reduce the...
Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.